Console For Mac

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Technician Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required. Console for Mac. OnSong Console for Mac has been discontinued. We are awaiting updated technology from Apple to bring to you a better experience in the future. If you currently own OnSong Console for Mac, you can access the setup instructions here.

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HELP FILE

Technician Console Desktop App for Windows and Mac

This article gives guidance to Rescue technicians.

Technician Console as a desktop application is available for technicians both on Windows and Mac computers.

The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click – no browser required.

Restrictions and limitations for the Technician Console for Mac

The following Technician Console features are not available on Mac:

  • Technician screen sharing
  • Screen recording with MSVC codec (falls back to MRLE codec)
  • Monitoring the desktop of a technician running the Technician Console for Mac
  • Integrated content portal (ICP)
  • Connect On LAN

This directory contains binaries for a base distribution and packages to run on Mac OS X (release 10.6 and above). Mac OS 8.6 to 9.2 (and Mac OS X 10.1) are no longer supported but you can find the last supported release of R for these systems (which is R 1.7.1) here.Releases for old Mac OS X systems (through Mac OS X 10.5) and PowerPC Macs can be found in the old directory. Open the Console application (from the Utilities folder inside your Applications folder). It should open to All Messages, showing the log entries for everything that’s happened recently on your Mac. If you’ve previously narrowed the Console results, show the Log List and select All Messages before proceeding. List of the best 14+ video game console emulators for platforms such as PC, laptop, notebook, tablet, Windows, MAC, Linux etc. Project64 – Nintendo 64 console emulator The N64 was one of the first 3D game consoles that had some great games like Zelda: Ocarina of Time and Golden Eye.

Note: Files saved/exported during a session are available at Users/[username]/Library/Application Support/LogMeIn-Rescue/Bottles/logmeinrescue/drive_c/users/crossover/My Documents

How to Install the Desktop App

On Windows

  • Option 1. Click this link to download and install the desktop app
  • Option 2. Log in to your account at the LogMeIn Rescue website and go to the My Account page. Click the link to download the desktop app.

On a Mac

For
  1. Click this link to download the Technician Console for Mac app.
  2. In the Downloads box, double-click LogMeInRescueTechnicianConsoleMAC.dmg.
  3. Follow instructions to drag the LogMeIn Rescue icon to your Applications folder.

    The application is now installed on your computer.

How to Run the Desktop App

On Windows

Launch the application via the Windows Start button, a desktop shortcut, or any other preferred method. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also start the Rescue Desktop Technician Console using any supported SSO authentication method.

On a Mac

Launch the application via Launchpad or Finder > Applications. You may be prompted to log in to your Rescue account. Use the same email and password combination you use to log in at the LogMeIn Rescue website.

Tip: Rescue technicians with a Single Sign-On (SSO) ID can also launch the Rescue Desktop Technician Console using any supported SSO authentication method.
Remember: Technician Console for Mac will use the language set as the preferred language of the Mac OS X.

How to Set Up One-Click Login to the Desktop App

You can tell Rescue to remember your user name and password when you log in to the desktop app.

When an app on your Mac is behaving in an unexpected way, our Support Humans may ask you to send along a Console Log. The log may tell us exactly what is going on behind the scenes and help us resolve the issue.

Using the Console on macOS Sierra and later

  1. Open the Console application (from the Utilities folder inside your Applications folder).
  2. Click the leftmost button in the toolbar to show the sidebar, if it’s hidden.
  3. Select All Messages in the tab bar.
  4. If the Activities button in the toolbar is enabled with a blue icon, click it to turn this off.
  5. Switch back to our Omni app, and try to trigger the issue. This will (hopefully!) print some output to the Console.
  6. Return to the Console, and select the recent error messages from the main window, or from the Menu Bar choose Edit > Select All.
  7. From the Menu Bar, choose Edit > Copy. Then, open the TextEdit application and Paste the copied logs into a new plain text document.
  8. Save the text document in .txt format, and attach this to your response so we can investigate further!

Using the Console on Mac OS X El Capitan v10.11 and earlier

Open the Console application (from the Utilities folder inside your Applications folder). It should open to All Messages, showing the log entries for everything that’s happened recently on your Mac. If you’ve previously narrowed the Console results, show the Log List and select All Messages before proceeding.

Console Warning Mac

Switch back to our Omni app, and try to trigger the issue. This will (hopefully!) print some output to the Console.

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Return to Console and from the Menu Bar choose File > Save A Copy As… and attach the file to your response so we can investigate further!

Last Modified: Jul 15, 2020

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